SMTP Error Encyclopedia · Entry 078

GMX/WEB.DE policy rejection

GMX/WEB.DE · Policy · 550 5.7.1

Exact response pattern550 5.7.1 Rejected due to policy reasons
PermanentGMX/WEB.DEPolicy

What it means

The provider rejected the message under sender, authentication, reputation or content policy.

Likely causes

  • Poor IP/domain reputation.
  • Authentication issue.
  • Unwanted content signals.

Recommended response

  1. Collect the full response.
  2. Check authentication and sender reputation.
  3. Use the provider postmaster channel after fixing the cause.
Operational rule: Preserve the complete SMTP response, remote hostname, sending IP, envelope sender and timestamp. Never diagnose from the three-digit code alone.

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