SMTP Error Encyclopedia · Entry 045

Message rejected for policy reasons

Generic · Policy · 550 5.7.0

Exact response pattern550 5.7.0 Message rejected for policy reasons
PermanentGenericPolicy

What it means

The receiver permanently rejected the message under a local policy.

Likely causes

  • Authentication failure.
  • Content or reputation policy.
  • Sender not authorized.

Recommended response

  1. Use the complete response to identify the policy.
  2. Fix the root cause before retrying.
Operational rule: Preserve the complete SMTP response, remote hostname, sending IP, envelope sender and timestamp. Never diagnose from the three-digit code alone.

Related entries

Browse all SMTP errors Decode a bounce

Search Trushilla Documentation