SMTP Error Encyclopedia · Entry 067

Microsoft sending IP prohibited

Microsoft · Reputation · 550 5.7.1

Exact response pattern550 5.7.1 Service unavailable, Client host blocked
PermanentMicrosoftReputation

What it means

Microsoft is refusing the sending IP under a reputation or policy block.

Likely causes

  • Compromised credentials.
  • Poor IP reputation.
  • Spam complaints.
  • Unwanted traffic.

Recommended response

  1. Stop questionable traffic.
  2. Secure credentials and audit senders.
  3. Use SNDS and the Microsoft delist process after remediation.
Operational rule: Preserve the complete SMTP response, remote hostname, sending IP, envelope sender and timestamp. Never diagnose from the three-digit code alone.

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