SMTP Error Encyclopedia · Entry 036

Mailbox moved, no forwarding address

Generic · Recipient · 550 5.1.6

Exact response pattern550 5.1.6 Mailbox has moved, no forwarding address
PermanentGenericRecipient

What it means

The mailbox is no longer available and no forwarding destination exists.

Likely causes

  • Account migration or deletion.

Recommended response

  1. Suppress the old address.
  2. Obtain an updated address through a legitimate source.
Operational rule: Preserve the complete SMTP response, remote hostname, sending IP, envelope sender and timestamp. Never diagnose from the three-digit code alone.

Related entries

Browse all SMTP errors Decode a bounce

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