v2.9 · Production runbook

SMTP 452 Storage and Recipient Limits

Handle temporary storage and recipient-limit responses safely.

Meaning

Use timestamps, queue IDs, remote responses, source IP, VMTA, sender domain and message class to establish the failure boundary. Avoid reacting to one isolated delivery attempt.

452 can indicate insufficient storage, too many recipients, or a temporary resource ceiling.

Mitigation

  • Reduce recipients per transaction
  • Lower concurrency for the affected MX
  • Verify message size and attachment limits
  • Retain normal retry behavior

Monitoring

Alert when the response grows across many recipients or persists beyond the normal provider recovery window.

Operational rule: collect evidence before changing policy, make one controlled change, verify the result, and retain a rollback path.
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